Delivery time and delivery
When you order something from us, we ship your package from our warehouse in Nieuwe Wetering, Hoofddorp or directly from the supplier. They will sort your package and take care of further distribution. Once the order has been completed on our website, the expected delivery time is 1 to 3 working days .
Some of our more than 30,000 products are in stock in the manufacturer’s warehouse. This means that these products have a longer delivery time. This additional delivery time is indicated on the product page itself.
PostNL delivers our packages from Monday to Friday from 9:00 AM to 9:00 PM . On Saturdays this is between 9:00 AM and 5:00 PM .
DHL delivers our packages from Monday to Friday from 6:00 PM to 10:00 PM .
The order may be shipped directly from the manufacturer or distributor. These deliveries always take place during the day.
GLS, UPS and Transmission deliver Monday to Friday.
If your package cannot be delivered, most suppliers will offer it the next working day or it can be picked up at one of the collection points. You will also receive a notification from the driver, which will also state the pickup location.
If you pay for your order via iDEAL, shipping costs will be waived , provided it has an order value of €50 or higher.
With any other payment method, the shipping costs are €6.95.
You will receive your order by our carrier within 2 – 3 working days , provided the items are in stock. In exceptional cases, your order may be delivered a day later than the stated expected delivery time.
If an ordered item is not immediately available from stock, the expected delivery time is indicated next to the item. As soon as your backorder leaves our warehouse, you will receive a notification from us by e-mail. You will of course receive subsequent deliveries without shipping costs.
Your order can be tracked via the track&trace link you received by email.
If you would like to receive your order a little faster, we can often deliver the same evening. If you would like this, please contact us.
We can be reached by telephone from: Monday to Friday from 9:00 AM to 6:00 PM and on Saturday from 10:00 AM to 5:00 PM.
Logistically speaking, it still takes some effort, so with Express Delivery you must place your order by telephone before 11:00 am in order to receive it the same or the next working day.
Please note that we cannot transport everything by courier. Packages heavier than 70kg are excluded. Products that are not in stock with us, but in the supplier’s warehouse, are not always delivered to you the same day. If you have such a product in your shopping cart, Express Delivery cannot take place. Otherwise, please contact us if you have any doubts.
The last exception is the public holiday.